For Patients to Trust Medical AI, They Need to Understand It
by Chiara Longoni, Romain Cadario, and Carey K. Morewedge
AI holds great promise to increase the quality and reduce the cost of health care in developed and developing countries. But one obstacle to using it is patients don’t trust it. One key reason is they perceive medical AI to be a black box and they think they know more about physicians’ decision-making process than they actually do, the authors research found. A remedy: Provide patients with an explanation of how both types of care providers make decisions.
Read Full Article Here: https://hbr.org/2021/09/for-patients-to-trust-medical-ai-they-need-to-understand-it