Promoting Trust Between Patients and Physicians in the Era of Artificial Intelligence.
JAMA. 2019 Jul 15. doi: 10.1001/jama.2018.20563. [Epub ahead of print]
Nundy S, Montgomery T, Wachter RM.
Advances in technology are increasingly changing relationships between consumers and providers of products and services in every business. The democratization of recognized expertise that accompanies the use of information technology can be a positive force for improving access, cost, and equity, but also can challenge the role and status of traditional experts, including marginalizing them. Consumers no longer need a professional taxi driver to tell them the fastest way to the airport and can book flights without the help of a travel agent.
While the internet allows individuals to access tremendous amounts of information in many domains, they often still need to partner with credentialed experts who offer additional knowledge and experience and access to certain services that remain under their control.
Read Full Article Here: https://doi.org/10.1001/jama.2018.20563