Companies Are Using AI for Efficiency. They Should Use It to Grow.
by Shlomo Benartzi, Randall Long and Stefano Puntoni
Ask a roomful of senior executives what AI can do for their business, and the answers will probably cluster around the same themes: lower costs, smaller headcount, faster processes, leaner operations. Efficiency, efficiency, efficiency�it�s an almost universal reflex. It�s also a badly misguided one.