• How do medical institutions co-create artificial intelligence solutions with commercial startups?

    Willem Grootjans, Uliana Krainska, Mohammad H Rezazade Mehrizi

    Eur Radiol. 2025 Jun 3. doi: 10.1007/s00330-025-11672-4. Online ahead of print.

    Abstract

    Objectives: As many radiology departments embark on adopting artificial intelligence (AI) solutions in their clinical practice, they face the challenge that commercial applications often do not fit with their needs. As a result, they engage in a co-creation process with technology companies to collaboratively develop and implement AI solutions. Despite its importance, the process of co-creating AI solutions is under-researched, particularly regarding the range of challenges that may occur and how medical and technological parties can monitor, assess, and guide their co-creation process through an effective collaboration framework.

    Materials and methods: Drawing on the multi-case study of three co-creation projects at an academic medical center in the Netherlands, we examine how co-creation processes happen through different scenarios, depending on the extent to which the two parties engage in "resourcing," "adaptation," and "reconfiguration."

    Results: We offer a relational framework that helps involved parties monitor, assess, and guide their collaborations in co-creating AI solutions. The framework allows them to discover novel use-cases and reconsider their established assumptions and practices for developing AI solutions, also for redesigning their technological systems, clinical workflow, and their legal and organizational arrangements. Using the proposed framework, we identified distinct co-creation journeys with varying outcomes, which could be mapped onto the framework to diagnose, monitor, and guide collaborations toward desired results.

    Conclusion: The outcomes of co-creation can vary widely. The proposed framework enables medical institutions and technology companies to assess challenges and make adjustments. It can assist in steering their collaboration toward desired goals.