Perspectives on Artificial Intelligence-Generated Responses to Patient Messages

Jiyeong Kim, Michael L Chen, Shawheen J Rezaei, April S Liang, Susan M Seav, Sonia Onyeka, Julie J Lee, Shivam C Vedak, David Mui, Rayhan A Lal, Michael A Pfeffer, Christopher Sharp, Natalie M Pageler, Steven M Asch, Eleni Linos

JAMA Netw Open . 2024 Oct 1;7(10):e2438535. doi: 10.1001/jamanetworkopen.2024.38535.

Summary

This cross-sectional study of patient queries in US electronic health records examines laypersons’ satisfaction with answers generated with artificial intelligence (AI) compared with clinician responses, and whether results were concordant with clinician-determined quality of AI responses.