By Daniel Sack, Lisa Krayer, Emma Wiles, Mohamed Abbadi, Urvi Awasthi, Ryan Kennedy, Cristián Arnolds, and François Candelon
This is the second major field experiment led by the BCG Henderson Institute designed to help business leaders understand how humans and GenAI should collaborate in the workplace. Our previous study assessed the value created—and destroyed—by GenAI when used by workers for tasks they had the capabilities to complete on their own. Our latest experiment tests how workers can use GenAI to complete tasks that are beyond their current capabilities.