The Incipient Digital Revolution in Hospitality and Health Care: Digital Is Hospitable.
J Am Coll Radiol. 2018 Sep;15(9):1351-1353. doi: 10.1016/j.jacr.2018.05.013. Epub 2018 Jul 18.
King B1, Fishman EK2, Horton KM2, Rowe SP3.
For the past 24 years I have worked with Marriot International, a company founded in Maryland almost 90 years ago that currently owns more than 6,500 hotels in 127 different countries. As a Marriot global officer, I am responsible for digital, distribution, revenue management, customer engangement, and global sales. In my current role, I have witnessed profound changes in the hospitality industry directly related to the digital revolution. This digital transformation is precipitating changes in consumer habits and expectations, which have in turn affected the hospitality industry. These hospitality lessions can inform similar efforts in health care.