Out of the Darkness and Into the Light: Patients, Referring Physicians, and Radiologists Working Toward Patient- and Family-Centered Care in Radiology.
J Am Coll Radiol. 2017 Apr;14(4):569-572. doi: 10.1016/j.jacr.2016.08.030. Epub 2016 Nov 22.
Cook TS1, Willis MH2, Abbott C3, Rawson JV3, Krishnaraj A4.
If you have ever been the parent, child, or family member of a loved one receiving medical care, you appreciate the anxiety, fear, and vulnerability that comes with being a patient or caregiver. For physicians and other medical professionals, these concerns are mitigated by the fact that understanding the system sometimes allows us to navigate it more effectively. Unfortunately our non–medically trained patients do not have that same advantage. During the 2016 ACR annual meeting, Moreton lecturer Andy DeLaO challenged the membership to “step out of the darkness and into the light,” to the forefront of where care is delivered. Members of the ACR Commission on Patient- and Family-Centered Care (PFCC) are already rising to this challenge. The commission, composed of radiologists, referring physicians, patient advocates, and ACR staff members, convened in early 2016 to collaborate on opportunities to realign care in radiology with the tenets of Imaging 3.0®. Subsequent online discussions were intended to address other topics, such as the creation of Imaging 3.0–related resources for radiology practices. However, one discussion in particular quickly evolved beyond the original intent and became focused on ways to improve the patient imaging experience.